In life we have two categories of events: those which we can control, and those which we can't control. Success, they say, involves distinguishing between the two and directing your energies toward the controllable while having the discipline to not waste time and energy on that beyond your control
Begin with praise and honest appreciation. Call attention to people’s mistakes indirectly. Talk about your own mistakes before criticizing the other person. Ask questions instead of giving direct orders… Make the fault easy to correct. Make the other person happy about doing what you suggest.
A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. He does not set out to be a leader, but becomes one by the quality of his actions and the integrity of his intent.
The easiest period in a crisis situation is actually the battle itself. The most difficult is the period of indecision -- whether to fight or run away. And the most dangerous period is the aftermath. It is then, with all his resources spent and his guard down, that an individual must watch out for dulled reactions and faulty judgment.